Customer Testimonials
Management and sales staff are all AMAZING here. Too many amazing people to name in one review, they made sure I had a wonderful easy experience. Thank you for my first ever brand new vehicle purchase. 💜
I worked with Mark Johnson, their GM, to purchase my Grand Highlander Hybrid. He was very prompt, ordered my vehicle to my specifications and delivered it earlier than expected. Pick up was very organized and timely as well as signing all the paperwork. Great job!
The sales rep, Cally Kempenich, kept me up to date on the status of my new RAV4, which was much appreciated. When it arrived she did a good job explaining all the features, but it was a bit overwhelming - like drinking out of a fire hose. A 'get aquainted' sheet covering the often-used features, like cruise control and the dash cam, would help a lot. The manual has a lot of info in it and it's often difficult to find the nugget that I'm looking for.
Work was done as promised and on time. The car was washed and awaiting my arrival
Quality workmanship very knowledgeable technicians .always keep customers informed on any issues with your vehicle. Easy to work with and great customer service.
I worked with Jordan on my purchase and the transaction was seamless Would certainly recommend.
Always a great experience with the service department and they are top tier. Only small issue I have ever had was my low tire pressure sensor was on and they couldn't just add air to clear the sensor. Otherwise they are always fast, efficient and super nice to deal with.
Made the whole process super easy. Mark and his team don't disappoint! Thank you!
Bought a new RAV4, car is great but buying experience not so good. Sales person rushed and didn’t want to answer our questions about features on the vehicle and told us to just read the manual. He also failed to explain or have us sign paperwork for registration and title so over a month later and we are still waiting for plates. On top of all that they charge a $300 out of state fee in addition to the several hundred dollar documentation fee. Double dipping in my opinion. Expected more from them as we paid list price with not ... Read More DealerRater - Jun 2, 2026
Kole Gifferson in sales and leasing was a pleasure to work with. Ron and I knew what we wanted and Kole accommodated us. He was helpful and knowledgeable from start to finish. We ended up with just the car we were looking for.
My 10,000 miles service took about an hour and a half. That was a little bit longer than I had expected. I requested my car to be washed and it was not. And they also did not reset the service reminder on my dash.
My pickup had a rattle, I wasn't sure what it was, I took it in and they figured it out and fixed it.
It was a pleasure working with Cally! She was able to get me into the car I was looking for the same day. Very knowledgeable and professional. Highly recommended!
Made appointment on phone. Got the time slot that fit in to my busy schedule.
Meadow was very helpful and the service department also took time to show me how the charge the car.....very good experience.
Was not notified of the potential cost of estimate. I was charged $196 for literally less than 30 minutes of them looking at my car
Cory was very friendly, courteous, patient, & knowledgeable. Overall, thus was a great experience and we would recommend LCT to others.
I was in for an oil change/tire rotation 25,000 miles. My blower fan hasn't worked correctly since I bought it brand new so it was checked out. Determined filter was plugged and needed a new blower motor. I called 5/19/26 to see if the part was in after 2 weeks. It didn't get ordered so I go in next week to have it repaired. So I hope the repair goes well and it is covered under warranty. Nobody was able to tell my boyfriend if it would be or not.
Damaged my finish and took 3 hours for a 15 minute repair due to a problem with the previous car. I would have been fine if they bothered to advise me of the delay as they knew when I checked in, and when I asked how long it would take.
Great dealership. I knew what I wanted so that made it easier. The purchase and paperwork went very fast. We were in and out of there in just over half an hour. Love driving my new Toyota 4Runner ! !
Always happy when you arrive… treated with respect, very polite. They explain everything to you.
The manager of this Toyota dealership is very easy to work with. Thank you for being so helpful!
Service staff was courteous at check-in with a short wait time for completion of service.
Great service! The used car sale with our trade in made very easy. Thanks again.
Lake Country has been our go to for many years. They are fair and reasonable in dealing with our purchases.
Cory W. was very helpful and knowledgeable. He was honest and straightforward without any pressure or sneaky sales tactics. I will recommend him and Lake Country Toyota to anyone looking for a vehicle.
Jordaan was a pleasure to work with and it was done on time. Thank you
Everyone in sales and service were very helpful with my new Toyota Corolla. I would definitely recommend them.
Long delay in picking up because no one was at the payment desk even though I didn’t even need to make a payment due to 2 year complimentary services
Very good service, very helpful in putting together the truck I wanted. No pressure tactics.
Timely and efficient service. Reasonable prices. Appreciate receiving notice of periodic specials in order to save money.
Always friendly and got us in earlier than scheduled appt. Kept me informed by text on additional work that needed to be done.
I brought my C-HR in while still under warranty because of transmission noise. C-HR has a transmission that is a failure. They knew that and told me nothing was wrong inspite of the noise. So now I have a failed transmission in a car no one wants and I had to buy a different car. They could have done better.
Great experience as always. Work is performed in a timely manner. Staff is always friendly.
I had a great sales person, Jordan M.!!!! He was awesome to work with!!! Great guy!!!!
Jordan Martin was our salesman. What a seamless car buying experience! No pressure sales, found me exactly the vehicle I wanted for a high demand hybrid vehicle. Prices quoted for vehicle and trade in were right on ! Did a great job of explaining the features of my new vehicle and helped me set up the electronics. I would recommend Jordan to anyone looking for a vehicle.
Love the service crew at Lake Country Toyota, They are fast and efficient, simply the best !!!
Very good. I trust their work and never hesitate to call. Thank you to all.
Cory provided us with a non pressure, enjoyable sales / purchase experience. His knowledge, professionalism and follow through were exceptional.
Cory provided an enjoyable, non pressure experience.. His knowledge, professionalism and follow through were exceptional.
Cory W was the best help and he made the process so easy! Thx Cory
I am writing to formally express my dissatisfaction regarding the handling of my vehicle repair and the repeated inconvenience I have experienced with service completed at Lakes Country Toyota in Baxter, Minnesota.
Before purchasing this vehicle approximately one year ago, I did extensive research and spoke with many people about Toyota’s reputation for quality, reliability, and customer service. Based on those conversations and Toyota’s strong reputation, I expected a much higher standard of care than what I have experienced. Unfortunately, my recent experience has not lived up to what was represented.
On March 26th, I brought my car ... Read More DealerRater - Apr 22, 2026
Communication was great and friendly. Sales was more than willing help and show the truck to me. The only thing that kind of bothers me is that the manager requested that I don’t pay off the loan unit 90 days.
Brought my mother here for maintenance on her car. Everyone was helpful and her vehicle was serviced quickly.
Great experience from start to finish with Lake County Toyota, professional, knowledgeable staff. Enjoyed the process from start to finish.
I can't unrecommend lakes country enough, if there was a way to return this vehicle and go somewhere else, I would
They are very helpful and willing to help you find a car. They are very informational.
The dealership is nice. I would definitely use a different sales man if I could do over. He never got back to me when he said he would.
After three Toyota Camrys over the last 25 years switching cars was daunting but between Sam and our sales guy Kole, we were able to get into a Ruby Red RAV4 that seems like the perfect car for us. I've been coming to Lake Country Toyota since 2005 for vehicle upgrades and service and have always been very pleased.
Very professional. Appreciated the ability to discuss privately when needed. Worked with 3 personnel and all were professional, knowledgeable, and very attentive.
I have a problem with the dash board warning lights flashing, it is intermediate so your service dept could not figure it out. I got the car back and the next morning it was right back to blinking again, signaling the car is about to self destruct unless I get it into the dealer right away. The flashing stopped about an hour and half later and then again this morning it began flashing again until I drove about an hour then it quit.
I am sure I am not the only one to have this problem and odviously it is ... Read More DealerRater - Apr 16, 2026
Always great service, I have been coming to this dealership for years. I have one closer but would rather drive 65 miles to go to this one
I worked with Rande. He was friendly, honest and worked with me to get me the car I was looking at. It was the best car buying experience I have ever had!
Great experience and the service was very quick. Pet friendly as my Golden was happy to greet the great staff.
I’ve been getting service at this dealership since 2013 and they’ve always been the best. This week I needed new back rods for an alignment. They sent for the rods from Chicago and got them here and installed them the next day…I was amazed and pleased because I live a distance away and was able to get the job done before I left for home. Thank you Toyota staff and mechanics of Baxter, MN. I sure appreciate your help 😊 Duane
Sales manager was very much a jerk to us throughout the process even to the point of embarrassing the salesman. This put everyone, except the sales manager, in an uncomfortable position.
They were very helpful in telling how they value our trade in and informing us on the features and how to use these on the hybrid that we purchased. Our salesman Kole Gifferson was one of the most helpful, patient, knowledgeable, and non pressuring us to make a buy. Very great experience. I really appreciated Dan DeSchane taking the time to go over our trade in and answering my questions.
Great service and always friendly and informative - especially since I truly know practically nothing about my car. I drive safely knowing my car has been serviced well. Thank you always!
Quick in and out maintenance service. We were kept well informed and very clean work. Good communication.
Very good to work with and schedule was completely honored. Friendly and thoughtful and costs were reasonablr
We have been going to Lake Country Toyota for over 10 years. Why? Because they ALWAYS take care of me and my wife. No matter what the situation, whether it's buying a car or having maintenance done, they always treat us with honesty, professionalism and courtesy. They keep us well-informed and always put our desires first. Everyone at Lake Country Toyota is so kind and helpful. We will be going to Lake Country Toyota forever!
Cory listened to what vehicle we wanted, trade-in numbers were acceptable. They found us the truck and only had to wait a couple of days. Purchasing process was very simple. Really like the one point of contact.
Quick and kept us informed and that is nice. i like my Rav time for a new one.
Chad Hartwig, Used Vehicles, took care of us and we had no problems with our purchase.
They were courteous and quick. I couldn’t believe how fast they got my oil changed and tires rotated. Impressive. I will be back! Thanks
Great experience. Wonderful people to work with. Top notch for sure! Would and will recommend to anyone looking for a new vehicle.
I bought a 2026 Toyota Grand Highlander in January and everyone there was great to work with.
Very friendly with on time check in and quick service. All questions answered promptly and accurately.
I found the perfect vehicle for me!! They were very accommodating and knowledgeable! Ill definitely be back!! I absolutely LOVE my new to me Rav4!!
I bought a 2019 Toyota Truck on 3/25/26 that seemed to be a nice truck, and it is.
But, on driving it 40 miles to go home i realized that no one explain or considerate prepare the truck after it was sold. I am used to have someone show me how to run it and it had some issues that will follow:
1. clock not set
2 Key lock is low
3 floor mats bit put into truck
4 floor mats do not fit
5 Front floors not cleaned
6 2 manuals in truck but not in English
7 Phone connection not set up
8 controls on steering wheel not explained
: READ: ... Read More DealerRater - Apr 2, 2026
The salesperson was very personable, knowledgable and helpful to inform us with the paperwork and showing us how to use the vehicle when taking it for a drive.
Great dealership our family buys all are cars there ! Take good care of you ! Kole was awesome ! Service very friendly lots of knowledge!
This is my second Toyota truck from Cory Wellman at Lake Country Toyota. He has done everything possible to ensure I spend very little time at the dealership. All paperwork is prepared before my arrival. I’m enjoying my Toyota Tundra very much. Thank you!
Great service! One time, friendly and fast. Nice waiting area. I love my Toyota, and they treat it right.
Cory is excellent to work with. Help me and my wife find the perfect car!
Had a warranty issue from Toyota taken care of. Made appointment & was told to plan 4-6 hours; took 1 hour; needs to be better communication!
Yall are amazing from setting up an appointment, waiting, communication on the vehicle, and overall quality of work. Will be returning!
I was able to drop off my truck the night before, explained my issues to Tyler and he said they should be able to look at it tomorrow. What a rock star he is. Not only did they look, they fixed and i wasn't charged. Can't say thank you enough, Tyler!!
Dan and the service team provided excellent help in taking care of my vehicle issue
My wife and I were searching for a used car and Corey was very patient with us and found us a great Highlander! He is a great guy, Thanks from Mark and Cindy!
I just wanted to say that Meadow did a great job for us , we had left the dealership and didn’t plan on buying the car , she continued to try and make the deal work and called us a few days later with a solution . She is new to the business but sure worked hard at answering questions and being very detail oriented .. I would recommend her in the future
Had appt 830 tues called at 330 haven’t even got in be Wed noon, called again at 330 and said have fuelmpump done not computer yet they got done about 430, got it home and peaked under trk and saw a bolt just started and not tighten to frame and the fuel fill hose clamp was never tightened too, I hope rest is good what I can’t see ,!!! And one line plastic bracket is broke where it attaches to frame, not very happy with work and when I bought the truck they put anew battery in and said they cleaned termanals and ... Read More DealerRater - Feb 27, 2026
I've been a customer of this service department for 16 years. High quality work. Staff is knowledgeable and courteous. Prices not cheap but not outrageous.
I had trouble with my battery not charging, and took it in multiple times. They kept telling me nothing was wrong and sending me home. I told them the error message I was getting and they said they couldn't reproduce it in the shop. But as soon as I drove it off the lot I get the same message. They couldn't have driven the car at all or they would have seen the error message. I called the service department when I got home and left a message but they never called me back. Still haven't heard ... Read More DealerRater - Feb 24, 2026
Very nice car ,drives and rides great, very happy. Thanks much Char ps. The sales department was also great to deal with, thanks to Cory Wellman
They had an opening for my appointment in just a couple days. My wait was also just 45 min with a multi- point inspection plus oil change.
Great service Got in right away and repaired what was needed and very efficient. Thanks
Very long wait for just an oil change. Cost seemed pretty high also. Probably will go elsewhere next time.
Professional, proficient and transparent about products and cost, sales representative Cory Wellman took care of my needs. He listened, presented product information and delivered! His help in the area of financing was superb. I am grateful for his service; in fact, he was the sales representative who worked with me six years ago on my first vehicle purchase at Lake Country Toyota. It was a pleasure to work with Cory.
The test drive, and negotiation were straight forward. Cory Wellman (salesperson) was great to work with, and made the process easy. He deserves a pat on back! I'd buy another vehicle from Lake Country.
Very efficient. Good communication via phone and text. Nice that I can pay online. Thanks
Everything was as expected. The techs did a great job applying the Environmental Package on my vehicle.
This is the only place we go to for service and Rave 4’s. Good place.
Lake Country went "beyond" expectations in repairing my Tacoma! A misdiagnosis resulted in an update that wasn't needed but made and the needed part was installed at no additional cost to me.
Omg this deal rater thing will not activate the keyboard when I tap on it on my phone. I kept tapping the text box, then just started tapping next trying to get something to happen. Finally the text box and keyboard activated. The service at Lake County was fantastic.
The sale seemed a bit rushed But on the salesman behalf he did have a sick dog at home that he was concerned about we understand that because we have old English bull dogs our selves
Lake Country Toyota has stepped up to our needs every time. Since my husband passed, I (as a female) receive the same respect as he did. Thanks guys, you're awesome!! Judy
Damon worked with my family to purchase a toyota sierra. He went above and beyond