Customer Testimonials
Thanks for your rapid service; will be back with my spouse's car next week!
My vehicle came back damaged but no one at the dealership took accountability. I won't be going back here and will be sharing my experience with others.
When I dropped my vehicle off on a Tuesday, I told them about 2 problems. I was told I was going to get a call the next day and tell me what was exactly wrong. I didn't hear from anyone for 3 days. I started to call the service department and left messages on a daily basis to please give me a call. I didn't receive a call until after a talked to a completely different department to try and get some sort of answers. Then I don't even know if the second concern was even looked at. There ... Read More DealerRater - Sep 28, 2026
Everyone was polite, helpful, and comidating with our needs. We really appreciate there business and Cory, also brought the car to our house in International Falls, MN.
Cory did a great job explaining things to me and the service is always great an a good waiting room
I am so impressed with the service department. New to the area and I will use this shop to service my Lexus RX359 2018. Will for sure be back
I took my Tundra in for 10K service and was having trouble with very loud brake squealing. All covered under my Toyota Care Agreement that I purchased with the vehicle. The service was completed and after being told they checked the brakes, that everything looked OK and that the noise is just something that comes with these "steel brakes". After doing just a little research on my own I found a Toyota Service Bulletin that specifically addresses this problem and how to fix it. (T-SB-0022-25, "Front Brake Squeal Noise". which gives Service Departments specific direction ... Read More DealerRater - Sep 16, 2026
Great experience from beginning to end. I will definitely come back here to purchase another vehicle. I would recommend these fine folks to anyone looking for a new or used Toyota.
Great experience Trayvon was wonderful to work with. I received the discounts and trade in value I expected.
This is my 2nd new. Vehicle purchase from this dealership and I have felt that I have always been treated great . I also trust their service and employees it has been 14 years.
Chad was incredibly responsive and made the entire process quick and easy. He worked with me every step of the way, communicated clearly, and handled everything with professionalism. I truly appreciated his excellent service and would highly recommend working with him!
Nope was very forthright with pricing and followed up throughout the process. Thanks so much Kole.
I have been happy with service I’ve received. They are friendly. Work is done in a timely fashion. Salesman was informative, friendly, knowledgeable. No complaints.
Quick to make a sale. Not much for a customer service connection. A quick call a week later to say “hi” are you happy with the 50,000$ purchase?
Great service; sales mgr helped with billing. Much appreciated. When finished I had to hunt for my vehicle in the parking lot. Would have been much better to have it waiting at the service entrance door since I was on site & waiting for it to be finished.
Personable and helpful staff inside and service. Explain and review car information and difference between years.
Everything went smoothly. We didn’t finance or have a trade in. Cory explained all the buttons and dials and set up my phone to the car. I can’t think of any complaints. He was courteous and informative.
They are great to work with! They go out of their way and help make car repairs stress free when my daughter is home from college. Thank you, The Masters Family.
The auto mechanic, Jordan Reynolds, did a great job! The customer service was awesome! Very pleasant experience!
Lack of communication regarding status of work to be done. I had to call twice to check status.
Excellent customer service, answered all my questions and provided great advice and information. It was a nice experience.
Everything was completed as scheduled except for one item. My coupon said I'd get a car wash with the oil change and that did not happen. Not a big deal, but I wanted to make you aware.
Everyone is always so friendly and accommodating to me and my dog Diego. They do a great job taking care of my 2026 Grand Highlander Hybrid Platinum.
It shouldn’t take 2 and 1/2 hours for an oil change and tire rotation. I had an appointment for 11:30 and had to wait until 2:00 for them to finish. An older gentleman with a Lexus was upset too.
Honest, straight forward and easy process to evaluate, without details and purchase. Highly recommend this dealership
Needed water pump and they got us in right away. Back on road and running well
Outstanding very informative. I have been driving my truck now for three days and everything is perfect. Thank you so much sorry it took so long thank you for pointing out. The first motor wasn’t installable really appreciate that I’m back loving my Toyota Tacoma. Thank you so much.
Nice dealership! Found me the truck I wanted, gave me a fair trade, super quick and easy transaction!! Definitely would buy from them again! Great communication too!
Lake Country Toyota in Baxter has been easy to work with and good at communication.
Very good service. Pleasant place to wait for vehicle while being serviced that is all I have to say
Performed service correctly. Good estimate of time to completion. Not very good coffee in waiting area.
Cory was great to work with and was able to get us in and out the door with our new sienna within 45mins! Place is absolutely fantastic to work with, highly recommend for anyone!
Wish you had a car wash included on service calls. The seating area is very comfortable.
I stopped in at the service department because I had a rasping noise when driving my car. They checked it out and it was a clip that had come off around my rear wheel well which was easily replaced and I was on my way. Thank you so much for your great service!
the service department isn't like it was. It is not as friendly. And the person helping me said he rescheduled the recall appointment on my car for August 11th. When I called the call line to confirm the appointment because I did not receive an email notice or a text, I was told there was not appointment schedule. The person rescheduled me for the 25th. I did receive an email and text confirmation.
Cory is an excellent salesperson! Very responsive and knowledgeable and always takes great care of us. I have purchased multiple vehicles from him.
I have always been happy with the employees at this dealership. The service was completed in a fair amount of time.
I worked with Travon when purchasing a truck. Great guy. Was quick to follow up with me during the shopping process. I would work with Travon and Lake Country in the future!
Good service and a friendly atmosphere. Sometimes service can take a while but genuine and communicative workers! Would rather stay here than a local body shop - I know what to consistently expect.
We had a very good experience with Lake Country Toyota. Beginning with meeting Cory Wellman on the sales staff. Cory, let us test drive a 2026 grand highlander max, after the test drive, we were sold on the grand highlander max. After a short waiting period of six weeks our new grand highlander max arrived at Lake Country Toyota. That is when we met the financing staff which got us a great finance rate. The entire new auto purchase process was definitely a five-star experience.
2 visits in July, 2 weeks apart and 5 hours of my life and more importantly over $1000 in parts/labor. Car still shakes and no car wash either time when I very politely asked for one on each visit. We bought new from you in 2023. How does a service dealership not address a request by a customer on 2 separate occasions while looking me straight in the eye and saying yes. How does a dealership not take the car for a basic test drive to assess the shaking but rotates the tires only to make it shake worse. Needless to
Say we took to ... Read More DealerRater - Aug 1, 2026
Seemed to have enough staff. Meadow was eager to learn. I know she is new but did ok. Asked for help when she needed it.
Cally Kempenich is outstanding. She listened, found what I wanted and took time to explain everything about the process and my new 4 Runner. As usual, the enter team was also Great.
Only dealt directly with Travon and he was excellent! I would highly recommend going to him for anyone looking for a car. Did not meet with or speak directly to the finance person but found it very curious that he (the finance person) didn’t know about or initially offer 5.99% financing Toyota was offering. Fortunately, I was aware of it and had Travon talk to the finance person about it so I was able to secure that rate.
I found a car through Cars.com and they made the deal work. We had great communication and they were awesome. Dan the sales manager made it happen and we drove 4 hours each way to get our Highlander.
I brought it in for an oil change and they fixed my fog light for me. I appreciate the care given to my vehicle and my safety by them!
Waited 2 hours for a check engine light. Finally went to the lot and saw my car sitting there so asked if my car was ready. Told the technician was just finishing his paperwork. Finally got my car after about 10 more minutes. No one talked to me about what the issue was or options as far as fixing it or leaving it. Very disappointed in the service. It shouldn't take 2 hours to do a diagnostic check that Riley's can do in 5 minutes.
Every time I have visited this dealership, the technicians have been knowledgeable and friendly, and the service has been prompt and completed as requested.
I just purchased a new 2026 RAV4 with the help of Travon Pederson, who was outstanding to work with. With his help I was able to get exactly what I wanted and he kept me well informed throughout the process. He was professional yet friendly, efficient yet flexible, knowledgeable and honest. He clearly introduced me to everything I needed to know about the car before I left. I couldn’t be happier with the car and the entire experience!
Good people to work with it was a pleasant experience, metal was great to work with!
Great service center and the employees are very professional and helpful. Made the visit very pleasant.
My husband and I had an unfortunate situation with our vehicle and were stuck in a hard spot. The team at Toyota ensured we drove away with the vehicle we wanted but most importantly the best one for our family. They did a lot of pulling strings to make this happen for us. Thank you Toyota family!
My experience at Lake Country Toyota was one of the smoothest transactions I have had at dealership. Travon helped get me one of my dream vehicles, he explained the entire process and answered all the questions I had. He was very polite and understanding, 10/10 highly recommend!!
Meadow was really helpful, she made the whole purchase process easy and stress-free! Happy with my new truck. Definitely recommend.
I was happy with the service for our 2025 Rav4. Updates, along with the required service were completed quickly & efficiently.
I was my pleasure working with Meadow at Lake County Toyota. She was very professional and honest.
They dropped me off to do my shopping and picked me up an hour later and my car was finished
I scheduled an oil change for my 2020 sienna on Monday. It was completed in a short time which was great. On the sheet where they check off a number of things that were checked everything was checked off as in good condition. My fog lights do not work so I know they did not check the lights that were checked off as good. So I wonder how many other things that they say they check are really checked.
Recall on my RAV4 Prime. Had come in before and part was not available. I returned was told it would take about 4 hours; and no they do not have a car for me to use. After 4+ hours I checked and they said another four hours. I requested a car and I drove it home, having to drive back the 60 miles the following day to return the car and pick up the RAV.
Thank you for the excellent service as always!!!! Great to work with very responsive and professional.
Had a very good service experience at Lake Country Toyota. The service reps were helpful with questions about my Highlander and the oil change and tire rotation were done in an hour.
We love our new Rav 4! Thank you for helping us find the car we wanted!
They keep my 2009 Rav4 in tip-top condition. it's easy to schedule an appointment, Service Department staff is friendly and knowledgeable. Service is always completed within the time estimated.
Great to work with very responsive and professional . I would highly recommend using this dealership.
I pulled up to the closed door and it opened automatically. There were a few cars being taken care of, but that cleared quickly then an attendant came very promptly and addressed my problem. He was dressed appropriately and very courteous.
Very helpful and no pressure when inquiring about a vehicle. Gave us a lot of options. Very professional and easy to work with.
Clear and consistent communication: meadow was very easy to work with and mad it a smooth transition in our trade and purchase.
Friendly and clean, very prompt for a Friday afternoon. Liked the text updates & email to let us know when done
Cory and Billy did a great job getting all the work done ! And I got the truck !! Thanks guys
Meadow was extremely helpful in finding the right vehicle that would fit my lifestyle and needs!
Outstanding experience purchasing our 2026 RAV4. Trevon and the rest of the sales dept were great to deal with and had excellent follow through and integrity. Thanks!
Buying our 2026 RAV4 wasan easy experience with great staff. I was a walking that knew what I wanted and the limited availability of the RAV4. Trevon took my info said there might be some available but he would get back to me. He followed through and got me EXACTLY what we were looking for in a better than expected time frame. Outstanding work on all counts!
Staff was friendly and attentive. They were knowledgeable and confident. They did a thorough inspection
I felt the salesman was straightforward and honest related to the sale. Also the manager provided me with a letter helpful dealing with electrical coop programs.
Jordaan and Brian took great care of me. Had me in and out both days quickly. The loaner was very nice.
I always have a great experience at Lake Country. Fast, professional service at a reasonable price.
Free scheduled maintenance misses alignment at 10k, warranty on alignment runs out at 12k, scheduled maintenance at 15k finds vehicle need alignment… was supposed to receive call back but no follow up. After purchase of brand new vehicle, wipers were not performing, took in and was told we just needed to clean the windshield, that did not work, purchased new wipers 3 days after new and it was fixed… maybe cars are not what the were in the past? Vehicle prices go up, quality goes down, service turns into subscription- great short term business model… not sure it’s better elsewhere ... Read More DealerRater - Jun 20, 2026
Great customer service, knowledgeable staff,and very friendly. Highly recommended. I'll keep coming back.
Service Manager was awesome! I hope we have him again. Fast service too with the car maintenance.
During the last oil change, my wife was told she had one free service remaining. When she called and made the appointment, she confirmed that this was her last covered one. Upon ending the oil change, she was charged because she was over the 25,999 mile mark. This is poor communication and bad customer service.
From several great service visits on our Tundra to buying a Highlander this past year Lake Country has been nothing short of a joy and a breeze to work with.
Easy to deal with! Salesman was great! Love the truck! Nice facilities. Quick services and
Vehicle was done on time. Staff were very helpful and answered my questions. Service area is very clean.
I am truly impressed with lake country Toyota. This is my second vehicle I have purchased from them and both experiences have been great with our salesman Jordan. When I bought my Camry a couple years ago I was looking for a specific model and color Jordan was the only one of MANY dealers that called me back. When it came time to buy our Sienna we found out that they are extremely hard to come by so I called many local dealer willing to do whatever to order one and got eh same story we need to wait until &... Read More Google - Jun 12, 2026
I brought my RAV4 in for preventive maintence, vehicle has nearly 100k miles on ot. The service dept provided me a quote, noyiced my fromt brakes needed replacement. Great experience, nothing unexpected. They finished up in 3 hours - impressive! Everyone from service was knowledgeable snd professional. Thank you , Karen
The service team is very helpful and friendly. They patiently answered all of my questions. I highly recommend this team.
Cally and Dan were amazing to work with. I purchased my first ever brand new vehicle and they made everything so smooth and easy. Very low pressure and I was able to speed up the process by completing some of the process at home. I was in and out of the dealership with my new Sienna is about 40 mins. While cally and Dan were the primary people I worked with it’s worth mentioning that everyone that works here is amazing.
Thank you for the great service, and experience. It was over the top. It was the first time I purchased a vehicle from a dealership. Travon was fantastic. Very professional and fun. He made the experience better. If your in the Brainerd lakes area,and looking for a vehicle stop by lakes Toyota. They have a lot to choose from at all different price points. Highly recommended.
TECHNICIANS VERY COURTEOUS AND PROFESSIONAL, PROMPT, AND EFFICIENT. GREETED WARMLY AND PROMPTLY UPON ARRIVAL. CONFIRMATION OF SERVICE EXPECTED AND ATTENTION GIVEN TO SPECIFIC QUESTIONS. DO NOT PRESSURED WITH "UPSELL" SERVICES; ALWAYS NOTIFIED IF OTHER NEEDS ARE DISCOVERED. OFFER FOR THE COMPLIMENTARY CARWASH WAS A NICE BONUS.
Management and sales staff are all AMAZING here. Too many amazing people to name in one review, they made sure I had a wonderful easy experience. Thank you for my first ever brand new vehicle purchase. 💜
I worked with Mark Johnson, their GM, to purchase my Grand Highlander Hybrid. He was very prompt, ordered my vehicle to my specifications and delivered it earlier than expected. Pick up was very organized and timely as well as signing all the paperwork. Great job!
The sales rep, Cally Kempenich, kept me up to date on the status of my new RAV4, which was much appreciated. When it arrived she did a good job explaining all the features, but it was a bit overwhelming - like drinking out of a fire hose. A 'get aquainted' sheet covering the often-used features, like cruise control and the dash cam, would help a lot. The manual has a lot of info in it and it's often difficult to find the nugget that I'm looking for.
Work was done as promised and on time. The car was washed and awaiting my arrival
Quality workmanship very knowledgeable technicians .always keep customers informed on any issues with your vehicle. Easy to work with and great customer service.
I worked with Jordan on my purchase and the transaction was seamless Would certainly recommend.
Always a great experience with the service department and they are top tier. Only small issue I have ever had was my low tire pressure sensor was on and they couldn't just add air to clear the sensor. Otherwise they are always fast, efficient and super nice to deal with.
Made the whole process super easy. Mark and his team don't disappoint! Thank you!
Bought a new RAV4, car is great but buying experience not so good. Sales person rushed and didn’t want to answer our questions about features on the vehicle and told us to just read the manual. He also failed to explain or have us sign paperwork for registration and title so over a month later and we are still waiting for plates. On top of all that they charge a $300 out of state fee in addition to the several hundred dollar documentation fee. Double dipping in my opinion. Expected more from them as we paid list price with not ... Read More DealerRater - Jun 2, 2026